At Mountain Top Luxury, we take great pride in offering you only the finest, handpicked luxury bags that embody timeless style, superior craftsmanship, and exclusivity. Every product you purchase from us undergoes strict quality checks to ensure it meets the highest standards. However, we understand that sometimes, a purchase may not meet your expectations, and we are here to assist you with a seamless return or exchange process.
Refunds
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Refunds are available within 3 days from the date you receive your order.
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A 3% processing fee will be charged on all refunds to cover administrative and payment gateway costs.
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Refunds will be made to your original method of payment, and processing time may vary depending on your bank or payment provider.
Exchanges
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If you would like to exchange your bag for another product, you can do so within 3 days of receiving your order.
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Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund (with the standard 3% fee applied).
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Exchanged items must be in original condition: unused, unworn, unaltered, with all tags, dust bags, authentication cards, and original packaging intact.
Eligibility for Refunds & Exchanges
To qualify for a refund or exchange, the item must:
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Be returned within the 3-day window.
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Be in the same condition in which it was delivered to you.
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Include all original packaging and accessories (tags, dust bags, authenticity cards, etc.).
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Not show any signs of use, damage, or alteration.
Non-Returnable / Non-Exchangeable Items
For hygiene and authenticity protection, the following items cannot be returned or exchanged:
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Customized or personalized products.
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Sale, clearance, or final markdown items.
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Products showing signs of use, damage, or tampering.
How to Initiate a Return or Exchange
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Contact our Customer Experience Team via email or phone within 3 days of receiving your order.
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Provide your order number and reason for return/exchange.
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Once approved, you will receive instructions for securely shipping the item back to us.
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After inspection, we will process your refund or exchange request in line with the policy terms.
Important Notes
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Customers are responsible for return shipping costs unless the product is defective or an incorrect item was delivered.
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Mountain Top Luxury is not liable for lost or damaged returns during transit, so we recommend using a trackable, insured courier service.
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Please allow 5–10 business days for refunds or exchanges to be fully processed after we receive your returned product.
At Mountain Top Luxury, our mission is to ensure that every customer feels valued, confident, and satisfied with their luxury investment. By adhering to these guidelines, we can continue providing you with the exceptional service and premium experience you deserve.
✨ Thank you for choosing Mountain Top Luxury – where elegance meets exclusivity. ✨
